Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. How can I sign up for Polling.com?
You can sign up for free on our website. No credit card is required to get started and our free plan also includes unlimited surveys and responses!
2. What types of surveys can I create with Polling.com?
Polling.com allows you to create various types of surveys, including in-product surveys with multiple question formats to engage users and gather quality feedback.
3. What are Apps?
You can think of Apps as placements that represent your different applications or software. They are where your surveys will be displayed. Apps allow you to quickly update or swap out surveys without having to update any code.
A single app placement can be used across multiple platforms (e.g., Website, iOS App, Android App, PC App), and audiences for each platform will be automatically generated. You can target these audiences individually or together when showing surveys.
Learn more about apps here: https://docs.polling.com/apps-and-audience/apps
4. What are Audiences?
Audiences are groups of your users segmented based on specific criteria, allowing you to target your surveys to the right users. These criteria can include user demographics, behavior, and other properties.
Some examples of Audiences:
- Users of a specific app
- Users of multiple apps
- Users located in a specific set of countries
- Users who completed a purchase in the last hour
- Users who have had three sessions and have triggered a custom event
Learn more about audiences here: https://docs.polling.com/apps-and-audience/audience
5. What are Events?
Events are specific actions or occurrences tracked within your application or software that can be used to trigger surveys or segment audiences.
- Purchase Events: Available on all plans, these track when a user makes a purchase within your app.
- Session Events: Available on all plans, these track user sessions within your app.
- Custom Events: Available only on the Business and Enterprise plans, these allow you to define and track any specific actions or behaviors relevant to your app.
Using events, you can target surveys more precisely based on user actions, enhancing the relevance and effectiveness of your surveys.
6. Does Polling.com offer a Plugin for X Software?
If you are on a paid plan and wish to see certain plugins added, contact us at support@polling.com, and we can help to get it added.
7. Can I target specific users with my surveys?
Yes, our advanced targeting rules let you field surveys to the right users at the right time. We have very robust targeting capabilities which can leverage ingested events, survey responses, and various user properties.
Learn more about targeting here: https://docs.polling.com/apps-and-audience/overview
8. What is survey branching and how can I use it?
Survey branching allows you to follow up on specific answers with additional questions or actions. This helps create a more personalized survey experience and gather deeper insights.
Survey branching is available to all plans including the Free Plan.
Learn more about branching here: https://docs.polling.com/surveys/survey-logic-branching
9. What support options are available?
Support options vary by plan:
- Free and Essentials plans include basic email support.
- Standard plan includes enhanced email support with a 48-hour response time.
- Business plan includes live chat support during business hours and a dedicated support email with a 24-hour response time.
- Enterprise plan includes phone support, a dedicated support email with a 24-hour response time, and priority queue for all support channels.
10. Can I customize the appearance of my surveys?
Yes, with the Standard Plan and above, you can customize survey themes with custom brand colors and custom fonts.
See more information about custom theming here: https://docs.polling.com/surveys/survey-theme-customization
11. Can I remove the branded footer on my surveys?
Yes, with the Essentials Plan and above, you can remove polling.com branding. To toggle branding on and off visit Company → Details. Branding is automatically turned off when you upgrade your account.
12. Are there any limitations on the number of surveys I can run or the number of responses per survey?
There is no limit to the number of surveys or number of responses.
13. How can I invite a team member to my account?
Additional team member seats are available on the Essentials Plan and up.
Learn more here: https://docs.polling.com/team-and-account/team-seats
14. How can I contact Polling.com support?
For any questions or support, you can message us at support@polling.com.
15. Do you offer a discount to non-profits, students, educational institutions, government entities, or startups?
Yes, Polling.com offers discounts. Please contact our sales team at sales@polling.com for more information and to see if you qualify for our discounted rates.